#Teamviewer pilot software#
On the other hand, there are also a number of software companies that concentrate solely on the remote AR apps.ĭue to the wide proliferation of the remote AR apps, it's a worthwhile exercise to take a look at the major players and the also-rans. In fact, most companies that offer a workflow guidance solution also provide a compatible remote assistance app. Don't Miss: Hands-On with Spatial's Remote Meeting App on Microsoft HoloLensĭespite some marvelous innovations in the enterprise space, the bread and butter of enterprise AR apps consist of hands-free workflow guidance and remote assistance.On the other hand, enterprise AR is utilitarian, but it gets the job done and, in the long run, pays for itself.Īnd that's why AR headsets, like the HoloLens and the Magic Leap One, and smartglasses, such as Google Glass, Vuzix M Series, Epson Moverio, and others, are aimed at business buyers rather than mainstream markets. Like consumer AR, sports cars are sexy and exciting, but perhaps a bit impractical at times. Instead, thanks to the TeamViewer Pilot App downloaded on the customer’s smartphone, the technician can simply evaluate the problem remotely and provide assistance.įurther information for TeamViewer Pilot can be found here.Comparing the present-day states of the consumer and enterprise sectors of augmented reality is like evaluating the merits of sports car versus work trucks. Take the case of problems arising during the installation of a new router – a telecommunications technician does not have to drive to the customer’s house as a first step.
This will create new areas of usage in business-to-customer support and customer service. This also means that sales representatives can count on the support of experienced colleagues from headquarters and companies can deploy their personnel with specialized knowledge more efficiently. For example, if an onsite technician has problems finding the source of an error or hardware defect on a manufacturing production machine, a remote expert can see what the technician sees and support the problem-search via AR, just by marking specific areas and communicating via text in spite of the noise from machines running in the background.
#Teamviewer pilot how to#
Users can easily get to know how to use TeamViewer Pilot text annotations, and all other features, by watching in-app tutorials.Ĭompanies also benefit from AR-enabled remote support. This is especially useful for example, when speech becomes difficult to understand due to a noisy environment.
With the latest version of TeamViewer Pilot, subject matter experts can insert text annotations to now incorporate written information, in addition to the “marking” features previously available. This helps to alleviate any misunderstanding and speeds up problem resolution. To communicate instructions or assistance more easily and precisely, both session participants can mark areas on the screen with arrows or freehand drawings or freeze the image, for example to highlight a specific detail. When a remote session is kicked off, the images captured by the smartphone are the same image that the helper sees on his device, no matter where either is located. A video and voice connection will be established and the image of the targeted object from the smartphone camera will be transmitted to an expert’s computer via real-time video streaming.
#Teamviewer pilot Pc#
The areas of implementation are diverse and multi-faceted, with scenarios ranging from troubleshooting PC problems, assistance with automotive issues or household repairs to maintenance assignments for manufacturing facilities in remote or international locations.Īnd this is how it works: Users simply download the TeamViewer Pilot app either from Google Play Store or Apple App Store, and after authenticating and access is granted, they can simply connect to the remote device. Thanks to the TeamViewer Pilot app, users can support family and friends remotely and even make use of remote support powered by AR within the corporate environment. Goppingen, Aug– TeamViewer®, a global leader in secure remote connectivity solutions, offers with TeamViewer Pilot a fast, uncomplicated solution for remote support – based on Augmented Reality (AR). The latest version of the TeamViewer Pilot app now allows text integration, in addition to arrow and freehand drawing annotations. TeamViewer Pilot: Remote Support via Augmented Reality for Everyone TeamViewer Pilot enables private individuals as well as companies to conduct remote support sessions via Augmented Reality.
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